QUICK AND FREE RETURNS
Follow the simple steps below for how to return your unwanted items.
1. Register Your Return
Start your return here with our return partner, ZigZag.
* You will be subjected to ZigZag's Cookies Policy
2. Post Your Return
Proceed through to the portal and you’ll be given the option to choose a carrier to fulfil your return.
3. We'll Do The Rest
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Return Policy FAQ's
Our returns policy is simple and free! You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.This policy is offered in addition to your legal rights.
Click Return Partner ZigZag to start your return.
Yes, you can return a product if you have changed your mind, provided that you start your return within 30 days from the date of receiving your item and the item you return is in pristine condition.
Click Return Partner ZigZag to start your return.
Once received, we'll refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it's on its way!
If you don't receive your refund and it's been 10 working days since you received our email, then you'll need to contact our Customer Service team.